Customer Service
We want you to be 100% satisfied with your purchase. If you are not satisfied with an item you purchased from teamoa.com, you may return the item within 15 days of delivery for a refund of the purchase price, minus the shipping charges. Customers are responsible for the return shipping fees. Please refer to the Return Instructions on the packing slip when returning your item. The items must be returned in unused/undamaged condition with tags attached and in their original boxes (whenever possible) to ensure credit. If you request a return after the 90-day period, please contact our Customer Service Department. Our return policy does not apply to all Reduced/Sale items. These items are considered final sale and are not returnable.
- Return Instructions
- Returns Regulations & Rules
- Refunds
- Damaged or Defective Products
- Wrong Product, Size or Color
- Exchanges
- Viewing & Updating Account Information
- Secure Checkout
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If you are not 100% satisfied with your purchase, we will be happy to accept your return. To return items purchased on-line, please follow these steps:
1. Pack the item(s) securely in the original product packaging (whenever possible).
2. All items must be returned unused and undamaged in good condition, with tags attached, to ensure credit. We reserve the right to refuse a refund request if it does not comply with this policy.
3. Cut the return address labels from the bottom portion of the packing slip and attach the label to the outside of the return package.
4. Enclose the top portion of the original packing slip with the item(s). Please make a copy of the packing slip to keep for your records. If you cannot send the original packing slip or a copy, please include your order number, billing name and address with the item(s).
5. Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package.
6. For your protection, we recommend that you use UPS, FedEx or another insured parcel post for your return. Ship the return package to:
Ocean Athlete
554 Pigott Road
Gloucester, NC 285287. All return shipping charges must be prepaid. We cannot accept COD deliveries.
8. Keep the Return Tracking Number from the package you are returning to monitor delivery status and ensure that the package is returned to the warehouse.
9. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned items. Please note that your original shipping costs will not be refunded.
10. You will be refunded the return shipping cost only if the return is the result of a manufacturer defect or a shipping error on our part.
11. Credit for gift returns will be issued to the original purchaser. If you have additional questions regarding your return, please click here and fill out our email form or call 877-747-0719 to speak directly to a Customer Service Representative.
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• Returns must be made within 15 days of delivery of your order.
• The items must be returned in good condition, with all tags attached, in their original boxes (whenever possible) to ensure credit.
• When shipping a return, you must include the top portion of the packing slip (original or a copy). Be sure to also save a copy for your records. Attach the return address portion of the packing slip to the outside of your return package.
• Shipping charges are non-refundable.
• We will not accept CODs or third-party billing for returned merchandise.
• In case of shipping damages, please contact the shipping carrier or our Customer Service Department at 877-747-0719.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
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You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. You will only be refunded the shipping cost if the return is a result of a manufacturing defect or shipping error on the part of Ocean Athlete. Adjustments to credit cards should appear within two billing cycles.
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If you receive a damaged or defective item, contact Customer Service within 15 days of delivery at 877-747-0719. Please have the order number and item number ready from your original confirmation email, as well as your email address and phone number before calling. We will make every reasonable effort to assist you with your return and will cover all return shipping fees. If you do not contact Customer Service, you are responsible for these return shipping fees. You will also be refunded the purchase price, sales tax and original shipping fees for the returned damaged/defective product. To order a replacement item, you must place a new order. We apologize for any inconvenience this may cause. You can either place the new order online at Teamoa.com or call us at 877-747-0719 and we will assist you. If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 877-747-0719. Please have your order number available when you call.
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If you receive the wrong item, or if the item you receive is different from what you originally ordered, please contact our Customer Service Department immediately. It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges. Before you call, please have your order number available. If you do not know your order number, please visit the Track Order page or My Account page and click on your Order Status/Tracking link to find the number in Your Order History. Please be prepared with a detailed description of the difference between the items you ordered and the item you received. Contact our Customer Service Department at 877-747-0719.
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Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at Teamoa.com. You may re-order a new item at any time. If you wish to return an item, please ship the package to the following address: Ocean Athlete 554 Pigott Road Gloucester, NC 28528 Please note: Teamoa.com is not responsible for shipping or other additional fees for returned items.
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Select the link My Account at the top of the teamOA.com Web site. Login to your account.
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You can shop at www.teamoa.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.teamoa.com is registered with the Authorize.Net Verified Merchant Seal program.
